Refund & Cancellation Policy

Memberships and packages give you immediate access to premium digital content. Once access has been granted, the purchase is non-refundable, because the content cannot be “returned” once viewed. By completing a payment you acknowledge that you are unlocking digital content immediately and waive any cooling-off period to the extent permitted by law.

We will issue a refund in these cases:

• Duplicate payment — you were charged more than once for the same membership or package.
• Payment captured but access not delivered — your money was taken but, due to a technical failure on our side, the membership or package was not unlocked and could not be made good.
• Unauthorized / proven fraudulent transaction — subject to verification with our payment partner.

In these cases we refund the full amount actually charged to you.

• You changed your mind, or no longer want access, after the content was unlocked.
• You did not consume the content you paid for during your access period.
• You disagree with a Creator’s content, posting frequency, or the value they provide. Creators set and control their own content; disputes about quality are between you and the Creator.
• Your access was terminated for breaching our Terms (for example, sharing or redistributing premium content).

Memberships on inpass are pay-per-period and do not auto-renew. There is no recurring charge and no mandate to cancel — simply do not pay again and your membership ends naturally at the end of the period you already paid for. You keep access until that end date; we do not pro-rate or refund the unused part of a period.

One-time packages are fulfilled by the Creator after purchase (for example, the Creator receiving your details to connect with you). Because fulfilment begins as soon as your details are shared with the Creator, packages are non-refundable except in the duplicate-charge or undelivered-payment cases above.

Email [SUPPORT EMAIL] from the email address on your account, within 7 days of the charge, with:

• the Razorpay payment / order ID (from your payment receipt),
• the date and amount of the charge, and
• a short description of the issue.

We review each request and respond. Approved refunds are made to your original payment method via Razorpay and typically settle within 5–7 business days, depending on your bank or card issuer. We do not refund to a different account than the one charged.

For any billing or refund question, reach Anandu N at [SUPPORT EMAIL] or [SUPPORT PHONE], or use our Contact page.